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Showrooms in La Grange Highlands, IL and Lexington, KY

Which showroom?

Each showroom has its own number and hours.

See both showrooms

What’s wrong with your cabinet?

Tap what you see. We’ll point to the part, then you call us. For HausRack customers of our La Grange Highlands, IL and Lexington, KY showrooms.

Line drawing of a cabinet hinge, with the screw that holds it to the cabinet frame ringed in gold

When a door sits higher or lower than the one beside it, this is the part we’ll ask about: the screws that hold the hinge to the cabinet frame.

Call and tell us: door hangs crooked
Line drawing of a cabinet hinge, with the front screw on the hinge arm ringed in gold

For an uneven gap between two doors, this is the part we’ll ask about: the front screw on the hinge.

Call and tell us: gap between doors is uneven
Line drawing of a cabinet hinge, with the back screw ringed in gold

For a door that stands off the cabinet at the top, this is the part we’ll ask about: the back screw on the top hinge.

Call and tell us: door sticks out at the top
Line drawing of a finger on the small soft-close switch inside a cabinet hinge, ringed in gold

Soft-close hinges have a small switch. If it gets pushed to off, the door can close hard.

Call and tell us: door slams or won’t soft-close
Two open light oak drawers with matte black bar pulls, the corner of the lower drawer front ringed in gold

Drawer fronts and runners each adjust in their own way, so tell us which drawer it is and what it does.

Call and tell us: drawer is off
A soft-close hinge on an open ivory cabinet door, one of its screws ringed in gold

Missing a shelf clip, a screw or a hinge, or need touch-up paint? Tell us what you bought and we can help find the match.

Call and tell us: missing part or touch-up

Please call before you turn a screw or take out a drawer. Hardware differs, and we can tell you what fits yours.

A dad and two kids at a dark stained wood island in a kitchen with taupe shaker cabinets up to the ceiling and brass pendant lights

Keep your new finish looking new

  • Blot a spill dry. Don’t wipe it around.
  • Spray cleaner on your cloth. Don’t spray it on the wood.
  • Use a mild cleaner made for your finish. Skip harsh or abrasive cleaners.
  • Dry extra water right away. Don’t let it sit on the wood.

Support questions

Who do I call about something I bought from HausRack?

Start with the showroom you bought from: (708) 449-4055 in La Grange Highlands, IL or (859) 303-5342 in Lexington, KY. Have your order details and a photo of what you see.

What does my warranty cover?

Coverage, duration and exclusions depend on the product and purchase date. Call us with your order details so we can help you find the terms that apply.

Is a knot or a change in the grain a defect?

Natural wood varies in color, grain, mineral streaks and knots. If something concerns you, send us a photo and your order details so we can help assess it.

Call about your order

Have your order details and a photo ready.

What you get

  • Help identifying a hinge, part or touch-up
  • The written warranty terms for your product
  • A next step for a door or drawer
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